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4 weeks ago

Security Duty Manager

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Job Description

Date: 17 Jun 2024

Location: London Stansted Airport, GB

Company: MAG


Security Duty Manager

• Security Team, Terminal

  • Based at London Stansted Airport
  • 1 x permanent role
  • Internal secondments also available (number to be confirmed)
  • 40 hours per week – on a roster covering days, nights & weekends. To include 12 hour shifts.
  • Salary – Band 4 / £42,757 + 17.5% Shift Pay

Why MAG?

Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

  • 6% company contribution pension
  • 24 days holiday plus bank holidays
  • Free parking
  • Subsidised public transport
  • Huge range of company discounts

The role

As a Security Duty Manager at London Stansted Airport, you will be accountable for delivering and maintaining the day to day security operation. You will lead, develop and inspire the security teams to deliver to their full potential and provide excellent customer service.


  • Provide effective leadership, direction and line management of Team Leaders and Security Officers including performance development and management, recruitment, communication and engagement.
  • Be a great role model for customer service, performance, behaviours, teamwork and live the Company (MAG) values.
  • Give feedback and coaching to colleagues to enable them to be the best they can.
  • Drive performance through effective implementation of policies and procedures in line with compliance, attendance, and HR processes.
  • Actively liaise with all stakeholders and Business Partners to plan, do and review all aspects of service delivery, promoting a culture of continuous improvement.
  • Review operational performance to establish performance trends to inform resource and flow planning.
  • Accountable for daily and monthly delivery against KPIs to deliver Stansted’s business strategy.
  • Take an holistic approach to the operation and drive the ‘one team Stansted’ ethos.
  • Responsible for the implementation of all aspects of contingency and emergency response plans.
  • Create and maintain a safe working environment, including asset ownership.
  • Provide in the moment customer liaison and act as the initial point of contact for customer complaints and de-escalation.
  • Translate the Company (MAG) vision and strategy to colleagues.

What will make you successful in the role?

  • Excellent customer service skills and a passion for delivering a great customer experience.
  • Ability to build good relationships, quickly.
  • Experience in diffusing conflict situations effectively.
  • A strong people focus and the ability to lead, motivate and develop teams of people.
  • Operational management experience.
  • Ability to interpret and use data.
  • Competent user of Microsoft Office (Word, Excel etc.)
  • Competent in understanding and implementing People policies and procedures.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing

Our Colleague Resource Groups include: Women’s Network, Embrace – Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity

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