Operations Controller

ARC Operator – in Horley

About us

Enigma Security Solutions Limited is a growing company which specialise in delivering a highly personalised and focused range of security services. Our extensive client portfolio includes many premium-brand organisations.

Job Summary

To provide a monitoring and control service using CCTV, communication systems and computer based access control systems, within the standards laid down in the Code of Practice and Operational Procedural Manual.

• To monitor CCTV cameras and alarms
• To keep and maintain suitable and sufficient records of all incidents,
• To maintain the security of the CCTV Control and equipment rooms at all times
• To operate and monitor the control room systems
• To take calls and inform/act accordingly
• To notify the police and other authorised persons/organisations of incidents
• To maintain and store correctly records, relevant to the execution of the system
• to log and report faults and incidents
• to monitor access control and validation, intercom systems
• Ensure professional quality of service delivery and compliance with legislative requirements.
• Answer service calls from SGN staff, Contractors etc
• Record Staff or contractors entering gas sites, validate and record on ARC logbook
• Ensure that they have site access for that appropriate site.
• Check and respond to emails.
• Acknowledge any alarms received and take appropriate action.
• Record any new faults found on the system and email appropriate service provider.
• Camera and Perimeter checks on sites
• Arm and disarm gas sites once camera and perimeter checks have been complete.

Pay rate: £13.03 per hour

Location: Horley

Shift Pattern: 4 On 4 Off

Person specification: REQUIRED Qualifications and Skills

• SIA Security License
• Flexible and adaptable to work shift patterns
• Excellent verbal and written English
• Excellent telephone skills
• IT and Computer Literate
• Able to interact with customers
• willing to do rotating shift pattern
• customer service and control room experience

Operators may be required to undergo a police vetting procedure or other approved security clearance before commencing duties as a CCTV operator.
Operators may be required to attend court and give evidence on the basis of their duties as a CCTV operator.

Applications with no contact numbers will not be accepted.

Job Types: Full-time, Permanent

Pay: £13.03 per hour

Schedule:

• 12 hour shift
• Day shift
• Night shift

Application question(s):

• Do you live within 20 miles of Horley?

Experience:

• Security: 1 year (required)

Licence/Certification:

• SIA Licence (required)

Work Location: In person