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1 weeks ago

Security Officer

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Job Description

Flexible shift Patterns:

Contract type: flexible 48 hours across days and nights on a 7-day rota – shift patterns to be confirmed.

SIA Door Supervision and CCTV badge is essential for this role.

Criterion Hospitality is seeking a professional Security Officer to join our existing team to help to maintain its current business needs to a high standard. We are seeking flexible, motivated individuals who can multitask and make a measurable contribution to the continued success of Kingsland Shopping Centre. Full training and uniform will be provided.

The role is critical to ensure the operational day-to-day frontline services work like clockwork. A typical shift for someone who is self-motivated, could include dealing with tenants and visitors, attention to detail, good communication and reporting skills. We are looking for people who are reliable, have a strong work ethic, communicates well and able to work within a team environment. An individual who takes pride in their work and understands the importance of being smart, and always presented in uniform.

If you have the skills and passion to protect and deliver outstanding customer service, then we are looking for you!

Role Specification:

  • Maintain a standard of Customer Service and remain approachable throughout, whilst carrying out duties on shift
  • Highly motivated with an eye for detail and able to use own initiative
  • Ensure Security and Safety of life and property for the Centre
  • Ensure that Health and Safety checks are carried out in a prompt manner and enforced throughout the premises with swift reporting of non-compliances
  • Efficiently carrying out site patrols, and tasks across the premises including the Car Park
  • Maintaining good working relationships with Centre Tenants and stakeholders alike
  • Ensure swift handling and reporting of any incidents on site
  • Assist in security protocols for Centre Evacuation
  • key holding and keeping all areas secure
  • Maintain a swift operation of the Control Room function
  • Assist with all Car Park operations and functions
  • Comply with GDPR regulations for when dealing with sensitive information.

Personnel Specification:

  • Solid 2 years Retail Security specific experience customer-facing environment
  • SIA Door Supervision and CCTV badge essential
  • Excellent timekeeping and shift attendance essential
  • Must have valid right to work documentation and a 5-year traceable work history
  • The ability to remain calm in a pressurised environment
  • Excellent Customer Service and conflict management skills
  • The ability to work in a fast-paced environment as part of a team
  • Problem-solving, and dynamic decision making essential
  • IT literate in Microsoft Office
  • Report writing essential
  • Familiarity with Control Room equipment and functions
  • Must be available to work Working Days, Nights across a 7-day shift pattern

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