Revenue Protection Officer – London Euston

Join the Avanti West Coast Security & Revenue Protection Team and be a key player in delivering exceptional service!

Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others?

Then THIS is THE opportunity for YOU!

As a revenue protection officer, you will:

• Be a Hero of Safety and Professionalism: Ensure our customers enjoy a secure and professional travel experience.
• Team Up for a Smooth Journey: Work alongside On-Board and Station teams to provide a safe, relaxing journey for all.
• Boost Our Success: Protect our revenue and help increase our market share with your outstanding customer service skills.
• Lead with Excellence: Follow guidance from the Head of Security & Revenue Protection, ensuring clear communication and top-notch safety.
• Be the Go-To Support: Assist customers during their travels, especially during disruptions and emergencies, offering accurate information and unwavering support.

This is an important role for us so we really need the right person. We don’t just want someone who can answer questions, we want a team player who can help customers on their way with a cheerful smile.

Want to be part of a team that Wins together? Take a look at the role profile.

If there’s nothing you like better than learning new things and meeting new people, then you could be just who we’re looking for.

Training will be provided.

If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise.

As well as working with a fantastic team at London Euston you will also receive:-

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Please upload a CV as part of your application.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close knit team. We’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use