Security Field Support Supervisor – Burnaby / Day Shift

Field Support Supervisor (Full Time – Day Shift)
Schedule: Wednesday to Saturday 09:00 AM to 09:00 PM

At Fusion Security, we believe in providing valued service, building strong relationships within communities, and safeguarding the interests of the public and our stakeholders. Fusion Security continues to grow and provide professional security services throughout Greater Vancouver and the Lower Mainland, with clients in a wide variety of sectors, including government, retail, commercial sites, industrial sites, and residential areas. Our mission is to deliver the highest quality service in each interaction that reflects a strong and respectful culture.

We are seeking an experienced, energetic, and a customer-focused security professional for a position of Field Support Supervisor (Full Time).

The successful candidate will be mainly responsible for field staff support and supervision. Strong knowledge and understanding of company policies and procedures will be required. Other operational roles and duties in a supportive capacity may be assigned from time to time.

Responsibilities:

• Conducting briefings for special coverage assignments
• Conducting impromptu and scheduled site visits and staff assessments
• Assisting with alarm response and building patrols
• Liaising between clients and site staff in emergency situations
• Conducting staff follow-up meetings for disciplinary issues
• Conducting intervention or assistance with employee emergencies or injuries
• Delivering of uniform and other items to field staff
• Auditing reports

Other administrative responsibilities as directed by Fusion Security Management

Qualifications:

• At least 2 years of supervisory experience
• At least 3 years of security experience
• A valid BC Security License
• Certified in Occupational First Aid Level 1
• Class 5 Driver's License with a clean driving record
• High school diploma is required at a minimum, however post secondary education is preferred

Skills:

• Excellent communication skills (including phone, email and report-writing)
• Strong computer skills (including use of Tracktik software)
• Attention to detail and ability to multi-task
• Exceptional interpersonal skills to build and maintain positive relationships with staff and clients
• Strong organizing and planning skills
• Ability to work without close supervision
• Good physical condition

Reporting Structure:

• This position reports directly to the Operations Manager.
• The successful candidate will be required to regularly interact with all Security Officers and Supervisors, as well as various members of Fusion Security Management.

Company Perks:

• Competitive Pay Rate of $21/hour to start
• Health Benefits Plan (we pay your premium)
• Paid training and subsidies for industry accreditations
• Reimbursement of Security License renewal fees (for full-time employees only)
• Access to exclusive employee discounts on over 5000 products & services
• Referral Bonus Program
• Fitness Centre Membership (at Head Office)

Please submit your current resume with a cover letter detailing reasons for your interest in this position and stating the reason why you think you would be the best candidate for the position.

Due to receiving a high volume of applications, only those applicants selected to move forward in the hiring process will be contacted.

(Part 1, Section 2) of the Security Services Act of British Columbia requires all Security Services Workers are required to hold a valid BC Security License to be employed or employable. Any applicant without a valid BC Security License will be automatically disqualified. For more information please visit: http://www.bclaws.ca/civix/document/id/consol20/consol20/00_07030_01#section2