Security Manager

Grow your career with one of Canada’s fastest-growing companies, Blackbird Security, as we expand our team in Vancouver. We are seeking an experienced Security Manager to join our Security Operations team to oversee our client operations locally.

Role Summary

As the Security Manager, your primary responsibility will be to oversee security operations at various warehouse locations, distribution centers, retail environments, shelter spaces, residential sites, educational institutions, and various other active operations. With your exceptional leadership skills and strong operational knowledge, you will ensure our security services run smoothly and meet the highest standards. This position requires a customer-focused mindset, a proactive approach to client relations, and the ability to lead and develop security personnel.

This is a critical role in the development of our company, requiring operational knowledge, commitment to our mission, and loyalty. We’re looking for someone who can take ownership of their district, showing a deep understanding of security operations, while growing and leading a successful team.

You will report to the Regional Manager, Western Canada Operations Manager, and ultimately, the Director of Operations.

Key Responsibilities:

Operations & Site Management:

• Oversee daily security operations across warehouse and educational institution sites, ensuring a safe and secure environment for personnel and assets.
• Maintain an in-depth understanding of key contacts, post orders, and special considerations for each site.
• Conduct regular site visits, security assessments, and ensure compliance with security protocols and procedures.
• Manage post orders, provide necessary staff training, and participate in onboarding new clients, ensuring smooth transitions.
• Collaborate with cross-functional teams to ensure security needs are integrated into broader operational strategies.
• Lead investigations into security incidents, including thefts or breaches, and collaborate with law enforcement when necessary.

Leadership & Team Development:

• Oversee the selection, training, and management of supervisory staff, ensuring they have a clear understanding of job responsibilities.
• Support HR in recruitment, onboarding, performance management, and disciplinary actions as needed.
• Foster positive working relationships and provide ongoing training to team members to ensure high performance and retention.
• Ensure proper field training and orientation for new hires and ongoing refresher courses.
• Be accountable for maintaining professional communication among team members and between security personnel and clients.

Client Relations:

• Develop and maintain strong client relationships, meeting regularly to proactively address potential issues and ensure client satisfaction.
• Attend client meetings and provide strategic support to aid in client retention.
• Support business development efforts by assisting in the acquisition of new clients when required.

Requirements:

• Valid BC Security License and Class 5 Driver’s License is required.
• Post-secondary education is required.
• Previous experience managing security operations in a warehouse or institutional setting is required.
• Prior leadership experience, including staff development and team management, is essential.
• Proficiency with MS Office Suite and Google Suite.
• Prior experience with security operations software.
• Flexibility to work outside regular hours as needed to address urgent situations.
• Personal vehicle required for site attendance.

About Blackbird Security

Since our establishment in 2015, Blackbird Security has swiftly expanded from coast to coast, serving major retailers, condominiums, warehouses and more. Rooted in Vancouver, BC, we seamlessly blend the professionalism of a large corporation with the personalized touch of a small business, specializing in tailored physical security solutions nationwide.

Joining Canada's fastest-growing National Security Company is not just a job – it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:

• Our Values: Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.
• Personal and Professional Growth: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment
• National Presence: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.
• Commitment to Community Betterment: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.
• Reputation for Excellence: Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.
• Diverse Range of Clients: Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.

If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.

We thank you for choosing to work with Blackbird Security Inc. Please note that only shortlisted candidates will be contacted by the recruitment team.

Job Types: Full-time, Permanent

Pay: $24.00-$26.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you willing to use your own vehicle for work-related purposes? (associated expenses will be reimbursed)

Education:

• Secondary School (required)

Experience:

• Leadership: 1 year (required)
• Warehouse Security: 2 years (required)

Licence/Certification:

• Security Guard Licence (required)
• Class 5 Licence (required)

Work Location: In person