Event Dispatcher- Security

Company Overview

Blackbird Security Inc is a leading provider of comprehensive security solutions dedicated to safeguarding clients and assets across various sectors. Our mission is to deliver trustworthy, professional security services while fostering a supportive and dynamic work environment that values growth and teamwork.
Summary

The Security Event Dispatcher serves as the central communication and coordination hub during security operations and emergency events. This role is responsible for dispatching personnel and resources, monitoring real-time activity, and supporting incident response using the Incident Command System (ICS). The Dispatcher plays a critical role in maintaining situational awareness, ensuring responder safety, and supporting effective incident management in high-pressure environments.

Job Duties:

• Act as the primary point of contact for field personnel, supervisors, and emergency responders.
• Dispatch security staff, vehicles, and equipment based on operational needs and incident priorities.
• Maintain continuous communication with field teams using radio, phone, and digital platforms.
• Initiate and support response procedures for incidents such as security breaches, wildfire threats, medical emergencies, evacuations, or large-scale events.
• Operate within the Incident Command System (ICS), supporting command staff with timely and accurate information.
• Escalate incidents appropriately and coordinate with external agencies when required.
• Monitor live operations, personnel locations, and workload distribution.
• Identify hazards, emerging risks, or operational gaps and proactively notify supervisors and field staff. Support responder safety by tracking movements, status checks, and incident progression.
• Utilize Computer-Aided Dispatch (CAD) systems, radios, GPS, mapping software, and tracking tools.
• Maintain accurate real-time data related to personnel, incidents, and resources.
• Troubleshoot basic technical issues and ensure effective use of dispatch systems.
• Maintain detailed logs, incident reports, and resource tracking records. Ensure documentation aligns with ICS standards and organizational reporting requirements. Support post-incident reviews with accurate timelines and records.

Skill Required:

• Must hold a ICS (Incident Command Systems) Certificate
• Demonstrate experience in dispatch, security operations, emergency services, or a related coordination role.
• Possess the ability to work effectively in a high-stress, fast-paced, and time-sensitive environment with strong multitasking and prioritization skills.
• Exhibit excellent verbal and written communication abilities, proficiency with digital tools and dispatch software, and strong attention to detail while maintaining accuracy under pressure.

Job Type: Full-time

Pay: $21.00-$23.00 per hour

Expected hours: 40 per week

Licence/Certification:

• ICS (Incident Command Systems) (required)

Work Location: In person