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1 months ago

Quality Assurance Coordinator – Retail Security

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Job Description

Securiguard is seeking a diligent and detail-oriented individual to fill the role of Quality Assurance Coordinator - Retail Security. This pivotal position will oversee a diverse range of critical tasks, including compliance activities and audits for Securiguard's retail security contracts.

What you'll do:

  • Review security reports in collaboration with supervisors before submission to our retail client.
  • Conduct quality assurance audits to ensure compliance with contract conditions.
  • Ensure compliances are valid and up to date.
  • Create weekly, monthly, quarterly KPI dashboards.
  • Monitoring and managing of all contract KPIs.
  • Identify security professionals in need of additional report-writing coaching and communicate with management accordingly.
  • Coaching and mentoring security professionals.
  • Ensure maintenance of Security License and Training Matrix.
  • Schedule and confirm security professionals for training or recertification.
  • Distribute and administer a bi-monthly Service Quality survey to gather feedback for service enhancement.
  • Conduct ad-hoc audits of security interactions by visiting stores in plain clothes to ensure appropriate levels of engagement with a focusing on coaching and training.

What you bring:

  • At least 4 years of experience in a retail security environment in a supervisory, management or a senior administrative role.
  • Familiarity with retail security protocols and procedures.
  • A Valid Ontario Security License and First Aid Certificate.
  • Drivers license and access to a vehicle to travel for store audits and corrective action plans.
  • Demonstrated experience with Microsoft Office Suite including Powerpoint, Excel, Word and Outlook.
  • Previous experience in quality assurance or related field is an asset.
  • Strong attention to detail and ability to maintain accuracy in data management.
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively with supervisors and management.
  • Must be able to work at an office site in Downtown Toronto as required.

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect · Empathy · Accountability · Courtesy & · Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

We believe that diversity enables the company to grow towards a better future. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category

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