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3 weeks ago

Team Lead Security – Baycrest Hospital – North York (Nights)

Paladin Security
Flag ca Toronto, ON

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Job Description

Team Lead Security - Baycrest Hospital - North York (Nights)

Team Lead Security Dispatcher

Site: Baycrest Hospital

City: Toronto, ON

Status: Full-Time Nights

Hours: Continental Nights (2000 - 0800 hrs.)

Pay Rate: $20.77/ Hr

Are you interested in starting a career in a fast-paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

Baycrest is an academic health sciences center providing a continuum of care for older adults, including independent living, assisted living, long-term care and a post-acute hospital specializing in the care of older adults all within one campus.

Job Description:

The Dispatcher will play a vital role in ensuring the safety and security of our hospital premises by providing leadership, direction, and ongoing coaching to our security staff. The candidate must have the following qualities; excellent communication skills, strong leadership abilities, and a commitment to delivering exceptional customer service.

Roles and Responsibilities:

  • Provide leadership, direction, and ongoing coaching and training to security staff.
  • Maintain excellent deportment and customer service skills as this is a public-facing/front-facing position.
  • Liaise with visitors, clients, and staff to address concerns and ensure a safe and welcoming environment.
  • Communicate any concerns or issues with the Site Coordinator in a timely manner.
  • Document and investigate security incidents and complaints according to established procedures.
  • Ensure all standing orders and scheduled daily activities are carried out for each shift.
  • Ensure site staff adhere to all Paladin Security and Baycrest Hospital security policies and procedures.
  • Coach staff when necessary and ensure proper documentation is passed onto the Site Coordinator.
  • Monitor and operate numerous systems including access control, CCTV, fire and life safety.
  • Make emergency overhead announcements as needed.
  • Answer telephones and dispatch calls in a timely and efficient manner.
  • Assist in tracking and deployment of security staff to address security concerns.
  • Handle a variety of dispatch duties including incident call taking and coordination.
  • Manage Lost & Found items and ensure proper documentation and procedures are followed.
  • Manage the issuance and return of facility keys and ID/Access cards.
  • Plan and implement shift work schedules to ensure adequate coverage.
  • Ensure all Security Officers have received mandatory training and maintain compliance with training requirements.
  • Manage attendance and address any attendance-related issues as needed.
  • Perform security audits to identify potential vulnerabilities and recommend corrective actions.
  • Provide proactive and reactive security patrols to maintain a safe and secure environment.


  • Experience in Dispatch is preferred
  • Excellent deportment, customer service, and communication skills.
  • Ability to multitask and prioritize responsibilities in a fast-paced environment.
  • Strong leadership abilities with a commitment to coaching and training.
  • Working knowledge of CCTV, access control systems, and other security equipment.
  • Ability to work effectively both independently and as part of a team.
  • Valid security license and First Aid/CPR certification required.
  • Available to work continental shift

What we have to offer:

  • Extensive training programs to set you up for success
  • Paid Uniforms
  • Advancement and Career Growth Opportunities
  • Competitive Salary rates $$
  • Company health benefits!
  • Coaching and Support

Perks of Choosing Paladin:

  • Various discounts and benefits at the following vendors:
  • GoodLife Fitness - Discounted Gym Memberships
  • TELUS Phone Deals - Discounted Phone deals
  • Toronto FC - Discounted Tickets
  • ROGERS Communications
  • Mark's Work Wearhouse


  • Immunization Record - TB 1+2, MMR, Varicella
  • Double Vaccinated - Full Vaccinated from COVID-19 with 2 doses minimum.
  • Valid Ontario Security Guard License
  • Valid CPR and First Aid Certification Level C (WSIB approved provider)
  • Vulnerable Sector Check - to be completed upon hire
  • Proficient in English (both oral and written)
  • Must have a minimum 1-2 years of experience in security
  • Diploma in Justice studies/police foundations is considered an asset.


Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and
diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs

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