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2 weeks ago

Site Supervisor (Security/Community Outreach)

One Community Solutions

Toronto, ON

Toronto, ON
Posted 2 weeks ago

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Job Description

One Community Solutions CARES.

Compassion, Adaptability, Relationship Building, Excellence, Safety.

We at One Community Solutions provide a unique service which involves working with the vulnerable population currently made up of individuals who are battling homelessness, drug addictions and mental health. We build understanding and respect with the clients and staff to help create safe environments in and out of the shelters.

Our CST's (Community Safety Team) work 24 hours a day doing patrols in neighborhoods, cleaning up drug paraphernalia and also keeping watch at local schools (from daycares to high schools) to ensure the continued safety of children, teens and pets in the area.

As a member of One Community Solutions’ Team, you have the opportunity to make a difference in your local community – to be someone who CARES.

Essential Duties for this position are as follows;

Lead the Community Safety Teams by example, overseeing, educating and performing the day-to-day responsibilities of a Community Safety Team Partner
Escorting and providing assistance to One Community Solutions Clients at their work-site. The assistance provided could include, but isn’t limited to; providing assistance with meal service, collecting and distributing linens, cleaning and maintaining the property, etc.
Routinely performing perimeter checks, wellness checks and environmental checks
Ensuring access to worksite areas are being monitored and controlled.
Responding to crisis situations and overdoses
Patrol designated areas while collecting and clearing drug paraphernalia and responding to community calls for clean up
Interact with local residents and businesses and serve as a community liaison
Respond to community calls to address or remove vulnerable people on private property
Provide any reasonable assistance to residents and shelter staff in a courteous and helpful manner
Conduct Health & Safety audits as necessary
Manage staff schedules and time cards, ensuring that each staff punch in and out of their shift
Address absenteeism, tardiness, behavioural and ethical issues among the team you are supervising
Communicate with the senior management team regarding individual and team performance
Lead huddles and briefings with your team.
Communicate updates and important information prior to arriving for your shift or leaving your shift to the Supervisors ensuring that the shift before and after the one you are supervising has a clear understanding of anyone restricted, any trespassers, new clients or updates to procedures and processes
Track the number of sharps containers being filled
Track the number of incidents being responded to in the community and the details of those incidents
Track the number of overdoses responded to or care provided
Manage equipment inventory
Assist with administrative tasks and other tasks as assigned

Qualifications for this position include;

Prior experience working in a customer service-oriented environment
Leadership experience is a strong asset
Excellent verbal and written communication skills
Strong interpersonal skills and customer service skills which includes, but isn’t limited to, conflict resolution, decision making, situational assessments and problem solving.
Valid Security Guard License is considered an asset
Valid certificate in Standard First Aid and CPR level ‘C’ are considered an asset
Knowledge of legislative policies such as the Criminal Code, Trespass to Property Act and WHMIS are considered an asset
Ability to work shifts, weekends and holidays

How to Apply?

Please ensure you submit a resume, cover letter and references when applying.

Our organization is committed to diversity, equity and inclusion in the workplace. We exercise employment practices which are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, One Community Solutions will work to meet your needs. Please let us know your needs for accommodation when contacted and together we can create a more accessible environment.

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