Security Dispatcher ( Swing Shift)

About Us:

A team of 1000+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming communities into luxury living.

Compensation

· The expected compensation for this role is $19– $19.50 per hour.

Schedule- Swing Shift

Tuesday to Thursday from 1am to 9am, Friday from 5pm to 1am and Saturday 1pm to 1am

Vacancy Status

· This posting is for an existing vacancy

Why You’ll Love Working Here

· Consistent, reliable work – Steady hours you can count on, with your schedule provided in advance

· Flexibility – Ability to pick up extra shifts based on your preference

· Mandatory Comprehensive paid training – 2 days of corporate training + 2 days of on-site support to set you up for success

· Health & dental benefits (available for full time staff)– Comprehensive coverage for you and your family, including access to employee assistance programs

· Professional growth – Annual performance reviews, ongoing development, and clear opportunities for career advancement

· Promotion from within – We prioritize internal growth, giving employees the chance to advance their careers and take on new roles within the company

· Diverse, inclusive team – Work alongside colleagues of all backgrounds, perspectives, and experiences in a welcoming and supportive environment

· Supportive culture – Work with teammates who genuinely want to see you succeed

· Your voice matters – Open communication and opportunities to share feedback

· Employee recognition – Programs that celebrate your hard work and achievements

Application Process & Candidate Communication

· Applicants who are interviewed will be notified of whether a hiring decision has been made within 45 days of their interview (or last interview if multiple).

Artificial Intelligence Disclosure

· No artificial intelligence (AI) tools are used in the recruitment, screening, or hiring process for this position. All hiring decisions are made by qualified human personnel.

Fraud Reporting Notice

· If you encounter a job posting or communication claiming to represent Elite Residential Security that appears fraudulent, misleading, falsely advertised, or suspicious, please report it immediately to [email protected].

· Do not provide personal, banking, or other sensitive information unless you have verified the posting through our official Careers page or direct HR communication.

· Reporting a suspected fraudulent posting will not affect your candidacy for employment.

Equity, Diversity & Accessibility Statement

Elite Concierge Inc. is committed to fostering an inclusive, accessible environment where all employees and applicants feel respected, supported, and valued. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available upon request throughout all stages of the recruitment process. If you require accommodation, we will work with you to meet your needs in a respectful and confidential manner.

We welcome applications from all qualified candidates, including Indigenous peoples, racialized persons, women, persons with disabilities, and members of the 2SLGBTQIA+ community. We are dedicated to equitable hiring practices and fostering a respectful environment free from discrimination.

Benefits:

• Extended health care
• On-site parking
• Wellness programs
• Employee assistance programs
• Disability insurance
• Vacation & paid time off
• Life insurance
• Annual Uniform Refresh At No Cost

Key Responsibilities

• Fill last minute open shifts in a collaborative team environment
• Receive incoming emergency & non-emergency calls and address issues in a timely manner
• Operate with various computerized communication devices and associated equipment to receive, assess and relay information from security personnel in a courteous, professional, and expedient manner
• Documenting all information into comprehensive reports
• Escalating situation to Team Leads as required
• Remain calm under pressure and be able to multitask during high call volumes
• Be able to prioritize and dispatch accordingly
• Communicate with staff, supervisors, and management to schedule staff to cover shifts
• Update and maintain in-house scheduling database
• Schedule staff in accordance with agreed Elite policy and procedures
• Interact with Police, Fire Department, and EMS where necessary in support of field staff
• Attendance Management in ensuring coverage for sick, vacation and employee leaves
• Performs audits on CCTV to ensure field staff are adhering to company policies
• Communicates any team concerns/issues with Area Managers

Requirements

• Experience in staff scheduling 1-3 years
• Excellent written and verbal communication skills
• Superior customer service skills, including exceptional telephone etiquette
• Organizational skills and ability to multitask in a fast-paced environment
• Security experience an asset

Shift:

Tuesday 12am-8am

Wednesday 12am-8am

Thursday 12am-8am

Friday 4pm-12am

Saturday 12pm-12am

Pay: $19/hr

Job Types: Full-time, Permanent

Pay: $19.00-$19.50 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Application question(s):

• Available to work the SWING shift

Experience:

• Concierge Security: 1 year (preferred)
• Scheduling: 1 year (preferred)

Work Location: In person