Front Desk Concierge – Head Supervisor (Full-Time)

iGuard360 is a trusted name in professional security services, dedicated to providing exceptional client care, safety, and concierge excellence in residential and commercial settings. We’re currently seeking a confident and experienced Head Supervisor – Front Desk Concierge to lead and support our front desk team at a high-end condominium located in Toronto, ON.

As the Front Desk Concierge Head Supervisor, you will be responsible for overseeing concierge operations, ensuring consistent service delivery, supporting site staff, and maintaining a professional and welcoming atmosphere for residents, guests, and management. You will act as the main point of contact for both our site team and client representatives.

Key Responsibilities:

• Supervise and support front desk concierge staff across multiple shifts
• Act as a liaison between the property management and security team
• Train new concierge staff and ensure proper onboarding procedures
• Conduct regular site inspections and performance evaluations
• Handle incident reports, resident concerns, and emergency response coordination
• Maintain clear and professional communication with team members and site contacts
• Prepare and submit daily reports and incident reports to the property management

Qualifications:

• Minimum 3 years of front desk concierge or customer service experience
• Minimum 3 year in a supervisory or leadership role (security or hospitality preferred)
• Valid Ontario Security Guard License
• First Aid & CPR/AED Level C certificate
• Strong communication and leadership skills
• Experience working in luxury residential or condo settings is an asset
• Professional appearance, reliability, and attention to detail
• Ability to handle high-pressure situations with poise and professionalism
• Must be available for evening/weekend coverage as required

What We Offer:

• Competitive hourly wage
• Leadership growth opportunities within the company
• Supportive management team and positive work culture
• Ongoing training and development
• Uniform provided

Schedule:

• Full-time, flexible availability required
• May include evenings, weekends, and holidays as needed

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Overtime
• Weekends as needed

Application question(s):

• Have you ever managed a fire alarm activation in a condominium? If so, please describe the steps you would take in this situation
• Do you have experience using Condo Communities, BuildlingLink or Condo Control Central? If so, please specify which software.
• Are you willing and able to travel into Toronto, ON?
• Have you previously worked in a condominium or residential building as a concierge or supervisor?
• How comfortable are you handling resident complaints or resolving on-site incidents professionally?
• Please briefly describe your previous experience supervising a team in a customer service or security-related role.
• Why do you believe you’re a strong fit for the Head Concierge Supervisor role at iGuard360?
• What is your availability? (Full-time flexible, Weekdays, Evenings, Weekends, Overnights, Holidays)

Experience:

• Front Desk Concierge or Customer Service: 3 years (required)
• Head Supervisor: 3 years (required)

Licence/Certification:

• Security Guard Licence (required)
• CPR Certification (required)

Work Location: In person