Supervisor, Safety & Security

Reporting to the Manager, Safety and Security, the Supervisor, Safety and security is responsible for providing a supervisory presence within the Public Safety department. This position will manage and maintain emergency response throughout TD Place Stadium and Lansdowne Public Realm. As part of a team, this role works a rotational schedule to provide 24/7, 365 day coverage including days, evenings, overnights, and holidays.

What you’ll do:

• Oversee service delivery of security contract;
• Supervise security & public safety programs during TD Place events;
• Respond to security incidents throughout the Stadium as primary investigator to any major incidents including initial investigation, reporting, communicating details of incident and liaising with key stakeholders and emergency services (as required);
• Assign security team audits, supervise completion and verify results. Communicate and log details of audits to track trends and patterns;
• Oversee completion of daily tasks including but not limited to: unlocking & locking building, patrol routes, issuance of visitor and contractor passes, requests for security assistance, and building lighting;
• Direct security and building staff response in the event of an emergency (Act in primary security role until relieved by senior team member);
• Responsible for managing specifically assigned projects, including first-aid, fire equipment, access control hardware, security and video systems;
• Ensure all security personnel have access to and use required safety equipment;
• Oversee completion of incident reports and daily reporting structures, share information with the appropriate stakeholders;
• Track and maintain logs outlining shift occurrences. Oversee logs completed by staff members throughout shifts;
• Monitor event orders and facility rentals to provide effective service to guests and clients;
• Other duties and responsibilities as assigned.

What’s needed:

• Completion of a post-secondary degree or diploma in relevant field;
• 0-2 years experience working in a security leadership role directly supervising staff;
• Experience in an arena, stadium, or special events, an asset;
• Holds an active and valid Ontario Security Guard license;
• Effective communication skills, written and verbal;
• Previous experience liaising with emergency services, an asset;
• Strong computer literacy, including working knowledge of Microsoft Office, and experience in operating security systems;
• Able to work under pressure while providing great customer care;
• Must be able to sit or stand for long periods of time, able to walk long distances and climb multiple stairs;
• Ability to work evenings, weekends, overnights and holidays;
• Bilingualism in English and French is an asset.

Why OSEG?

OSEG operates the largest professional multi-sport business in Ottawa, operating the Ottawa REDBLACKS, and Ottawa 67’s, while hosting basketball, soccer, live events, concerts, festivals and year-round community activities.

Our employees are empowered to make sure our customers and fans keep coming back – it is our secret sauce that sets our events and our venue apart. To do that OSEG fosters a culture that values respect, teamwork, hustle and humour. We offer a competitive total rewards package, unique entertainment and fitness perks, an unbeatable location on the canal in the heart of the Glebe and a backstage pass to one of Ottawa’s busiest sports and entertainment hubs.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place, as one of Canada’s Safest Employers, is committed to providing a safe and enjoyable experience for all employees and guests. We encourage, that you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We acknowledge the time and effort that is required to apply and thank all applicants for their interest. Depending on volume, we may only be able to respond to those who demonstrate within their application that they meet the requirements of the role.

Interested? Please visit: https://www.tdplace.ca/careers/