Concierge/Security Guard – Part-Time and On-Call Floater Positions

iGuard360° was established as a comprehensive security firm to meet the demands of clients seeking a dependable and forward-thinking security provider, offering enduring security solutions for both condominiums and retail store locations.

At this time, iGuard360° is actively seeking Part-time and On-Call Floater Concierge Security Guards to assist at our condominium sites in Ottawa, ON. The concierge security guard will be responsible for ensuring the safety and security of the property, residents, and visitors while providing excellent customer service. This role emphasizes maintaining a welcoming and secure environment, addressing any concerns professionally, and acting as a key point of contact for all residents and guests.

Key Responsibilities:

• Maintain a positive, professional working relationships with residents, clients, and visitors.
• Ensure that the privacy, and confidentiality of information of residents, clients and staff information is maintained at all times.
• Conduct Access Control and Interior/Exterior Patrols
• Monitor security and building safety systems such as CCTV, Fire, Alarms and Access Control Systems
• Enforce Client rules, Trespass to Property Act and Municipal By-Laws
• Receive and store resident’s parcels, issuing parking permits, provide access to and supervision of contractors on site
• Complete daily logs and reports as well as incident reports as required

Requirements:

• Valid Ontario Security License
• High level of personal integrity
• Excellent communication skills
• Superior customer service skills
• Ability to multi-task and prioritize
• Problem solving skills
• Conflict resolution skills
• Able to travel to downtown Toronto

Education / Experience:

• 3 years or more of concierge experience is an asset
• Additional industry-related training (e.g., Hospitality Training, Non-Violent Crisis Intervention) is an asset, but not required
• Completion of or enrollment in a Police Foundations, Law & Security Administration, or other relevant program is an asset, but not required

Special Certifications needed:

• Valid Ontario Security Guard License
• CPR Certificate Level C
• Ontario Driver’s License (if applicable)

Pay: $18.00-$18.10 per hour

Application question(s):

• What is your dependable transportation to get to work and home?
• Have you ever managed a fire alarm activation in a condominium? If so, please describe the steps you would take in this situation
• Do you have experience using Condo Communities, BuildlingLink or Condo Control Central? If so, please specify which software.
• Are you available for evenings, overnights, weekends, and short-notice call-ins?
• Can you commit to professional appearance and deportment (uniform standards, no visible earbuds, etc.) at all times?
• Would you be willing and available to work 12 hour day or overnight shifts on Fridays, Saturdays, and Sundays?

Experience:

• Concierge Security: 3 years (required)

Licence/Certification:

• Security Guard Licence (required)
• CPR Certification (required)

Work Location: In person