Work in a fast paced, dynamic environment. Join our Heritage Park security team and protect history! Gain valuable experience in multiple styles of security and emergency reponse, all while working in a dynamic, educational environment. Enhance your skills, grow professionally, and be part of a team dedicated to safeguarding artifacts, and visitors. Apply today and start building your future in security!
Department: Protective/Security Services
Position Type: Casual
Union: CUPE Local 37
Hourly wage upon hire: $18.35/hr (following the completion of 6 months (1040 hours) probationary period wage is adjusted to $18.49)
What we offer:
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Flexible work arrangements
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Working in a beautiful park setting
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Free entrance to the Park, including to our many public special events
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Employee discounts on food and retail items and free parking
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Appropriate security officer uniform will be issued by Heritage Park
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Footwear allowance as per the Collective Agreement with CUPE Local 37
Who We Are:
Heritage Park is Canada’s largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region’s past.
Under the day-to-day direction of the Security Coordinator, this role is a member of the Security team providing front-line customer service in a courteous, professional and friendly manner to both internal and external clients. Performs all security, public safety, and emergency and fire prevention duties to the highest standards.
Responsibilities:
Client Service and Visitor Experience
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Uphold a professional appearance and demeanour at all times, reflecting the high standards of Heritage Park to visitors in both regular and emergency situations
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Contribute to the welcoming atmosphere for visitors by offering directions, answering inquiries, and providing information on events, exhibits, and safety guidelines
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Provide an exceptional customer service experience to all persons at the park (visitors, vendors, and staff), including offering directions, coordinating transportation, and responding to inquiries in a courteous manner
Safety and Security
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Ensure conduct is always in compliance with, and that issued uniform items are always worn in compliance with the Security Services and Investigators Act and Regulation of Alberta
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Issues keys and radios to authorized staff members, ensures sign out/sign in procedures are followed at the beginning and end of the staff members’ shifts, and follows up on any missing keys or radios
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Acquire knowledge of unresolved matters from prior shifts and be well-informed about all scheduled functions and events during the shift, (banquets, contractors, and special events), including arriving on time for the 15-minute shift briefings/pass-on from previous team
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Manage access for staff, contractors, visitors and media through the Security gates by adhering to access control protocols
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Escort designated employees with cash to and from their work destinations and issue and receive cash boxes and floats when the Treasury Office is closed
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Patrols of Park property on a scheduled basis and accurately recording required information on the daily security report, building heat checks, vehicle logs, incident report and/or accident reporting structure
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Secure any unlocked buildings/exhibits, turn off lights, and identify and respond to safety and fire hazards, mechanical failures, damage or vandalism
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Performs routine checks and actively monitors security systems, overseeing the arming and disarming of buildings under the purview of the Security system (motion, access controls, temperature controls) as necessary
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Promptly responds to alarms triggered on both the Security systems and the Fire Alarm system with attentiveness and efficiency
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Act as a Primary Responder for all alarms, security concerns and emergency situations, using appropriate judgment within established guidelines and procedures
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Respond to all calls for first aid with the assistance of other staff members if required.
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Maintain and replenish first aid supplies and fire extinguishers, ensuring that items are consistently well-stocked and ready for immediate use as well as check monthly for adherence to OHS and fire code requirements
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Provide parking and crowd control, and set up necessary barricades and signage to ensure orderly and safe traffic flow and enhance public safety
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Monitor Park’s Lost and Found system, recording all information and contacting owners for quick and efficient retrieval
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Inspect and maintain the Security vehicles, ensuring the vehicle log has been completed on each shift for accountability, safety, and optimal operational readiness
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Contribute to the development of security policies and procedures when required by providing input based on best practices and organizational goals
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Clear snow from designated areas ensuring safe and unobstructed pathways for all individuals
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Perform other duties as required
Organizational Excellence and Wellbeing
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Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
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Demonstrate commitment to workplace health and safety by complying with Heritage Park’s Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment policy
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Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
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Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders
Required Qualifications:
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Minimum completion of secondary school education
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A valid Alberta Security Services License is mandatory for all security guard roles. A minimum of six months of security-related experience is required for full-time security roles
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A minimum of 1 year’s client service experience is required. Working in an attraction setting will be an asset.
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Demonstrated experience with conflict de-escalation and customer-service is essential
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A valid Alberta Driver’s License or Graduated Learner’s Permit with a clean abstract is required.
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Fluency in English is essential; ability to communicate in additional languages would be an asset
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Demonstrated strong interpersonal and communication skills in a client-faced setting
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Ability to work independently and in a team environment
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All successful candidates will be required to go through Police Information Check as a condition of employment
Special Working Conditions:
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The position will be exposed to weather extremes and as the position works both indoors and outdoors, with much of the work taking place outdoors with exposure to a variety of weather conditions including conditions of darkness.
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These positions will require the incumbents to engage in physical activities such as standing or walking for prolonged periods of time.
Hours of Work:
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The standard hours for this position are 40 hours per week;
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There are various scheduled hours of work, including shift work, and special events coverage to ensure 24 hours per day, 7 days per week security coverage