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1 weeks ago

Bilingual Emergency Call Centre Operator Security Guard

Flag ca Calgary, AB

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Job Description

Are you ready to suit up?

The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to take it your career to the next level this is the position for you!

What we offer

  • Starting wage $29. 00 an hour
  • Medical benefits after 90 days
  • Career path planning and advancement opportunities
  • Paid on-the-job training
  • Ongoing training available
  • Corporate discounts

What does an Emergemcy Call Centre Operator in Calgary do?

  • Answer calls on the security landline phone, mobile phones, intercom and radio system
  • Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety
  • Monitor systems and alarms including, but not limited to:
  • Security systems
  • Fire alarm systems
  • Closed circuit television (CCTV) cameras; and
  • 911 emergency dispatch
  • Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command centre at all applicable sites.
  • Dispatch security alarms, events and activities to all sites
  • Report security incidents and ensure all incidents have been accurately documents in the system and reported to the appropriate individual
  • Track all alarms and resolve any alarms relating to card problems
  • Report on patrols using the shift report template and the electronic tour application
  • Participate in safety meetings
  • Generate attendance reports in the event of an emergency condition

Qualifications to become an Emergency Call Centre Operator in Calgary

    • Valid Alberta Security License
    • Fluent in both English and French
    • Hold a high school diploma or equivalent
    • Strong computer and typing skills, proficient with Microsoft Office
    • Experience with monitoring and operation of video and surveillance systems
    • Minimum 1 year experience in Control/Call Centre
    • Flexible to work days and nights; casual; 12 hours shifts


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

Job Segment:
Call Center, Security Guard, Security Officer, Corporate Security, Customer Service, Bilingual, Security

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