Security Officer (Hotel & Casino)

Company Overview

Deerfoot Inn & Casino is one of Calgary’s premier hotels, offering a full-service experience with deluxe accommodations, a conference center, an indoor water park, and exceptional dining options. Our vibrant casino and lounges provide exciting entertainment, making us the preferred destination for both relaxation and fun in South Calgary.

Summary

We are seeking a dedicated Security Officer to join our team at Deerfoot Inn & Casino. In this role, you will be responsible for ensuring the safety and security of our guests, staff, and property. Your vigilance and expertise will play a crucial role in maintaining a safe environment within our hotel and casino.

Responsibilities

• Report to the Manager of Security & Surveillance and aid in upholding safety protocols.
• Implement age and access regulations throughout the casino and its vicinity.
• Perform routine patrols to protect patrons, employees, and property.
• Provide outstanding customer service to improve guest experiences.
• Respond to emergencies and medical incidents while coordinating with local emergency services.

Requirements

• Candidates must reside in the Calgary, Alberta area and be either a Canadian citizen, a permanent resident, or possess an open work permit to be eligible for consideration.
• A minimum of 2+ years of recent experience as a Security Officer in Canada is required. Recent experience in Casino Security/Surveillance or Gaming within Canada or an international setting is preferred.
• Post-secondary education in criminology or a suitable combination of education and experience will be considered an asset.
• A clear Security Clearance from the Calgary Police Service/RCMP, with no criminal convictions or pending charges in the court system.
• Candidates must be physically fit and capable of performing all job responsibilities, including patrol duties, climbing stairs, removals and lifting up to 50lbs unassisted.
• AGLC Certificates, including Anti Money Laundering, Deal Us in Casino Staff Training (Phases 1 & 2), ProTect, and ProServe, are mandatory.
• A valid Standard First Aid/CPR-C & AED certification or higher is required.
• Preferred qualifications include Defence Tactics Threat Pattern Recognition (formerly PPCT), Non-Violent Crisis Intervention Training, and/or handcuffing training.
• Proficiency in MS Office and other Windows-based programs is necessary.
• Strong communication skills are essential for effective verbal and written reporting in English.
• Candidates must demonstrate a high level of honesty and integrity, adhering to elevated standards, methods, and procedures.
• The ability to work collaboratively in a team environment is essential.

This position is intended for a Flex Schedule Role (Mid Shifts and/or nights). It is important to understand that the schedule may be modified according to the business or operational needs of Deerfoot Inn & Casino. Given our shift timings, the candidate must possess a vehicle to reach the site, as public transportation is not dependable in this region.

We provide a benefits package that encompasses life and disability benefits, a health spending account, discounts for staff on food and hotel accommodations, as well as vouchers for complimentary meals. Several of our employees have successfully transitioned into careers in law enforcement. We invite you to join us, learn, and become a member of an exceptional team!!

Please refrain from making phone calls to check on your application status or visiting in person. Only candidates who are selected will be contacted for an interview.

New wage scale is now in effect for Security Team Members!

Job Types: Full-time, Casual

Pay: From $22.00 per hour

Expected hours: 20 – 44 per week

Additional pay:

• Tips

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Ability to commute/relocate:

• Calgary, AB T2Z 3W4: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you comfortable working a rotation schedule of Mid Shifts (12pm to 12am) and/OR Nights – based on Business & Organizational Requirements. Weekends are required for these positions.
• Are physically fit and capable of performing all job responsibilities, listed within this job posting unaided or without modifications?
• Do you have your own vehicle to get to work? Transit is not reliable in this area.

Education:

• DCS / DEC (required)

Experience:

• Recent Canadian Security Officer: 3 years (required)
• Customer service: 3 years (required)
• PPCT/Handcuffing/De-escalation: 2 years (required)

Licence/Certification:

• Alberta Security Services License (preferred)
• Valid First Aid, CPR-C & AED OR Higher (BLS, EMT, RN, EMR) (required)
• AGLC Certs (AML, Deal us in, ProTect, ProServe) or RGW (required)

Work Location: In person